Product Warranty

If you do not have experience in this sector, have had bad experiences or are simply looking for a company that gives you a quality service, expert advice, security throughout the process and a guarantee of success, The USB Factory is your provider.

The USB Factory has more than 10 years of experience in the promotional gift sector and our philosophy has always been to provide a professional service in a fairly fragmented sector, giving quick responses, guaranteeing safety and success in all operations carried out, without forgetting of the daily work at origin in order to have the most complete and competitive offer in terms of quality and price.

Product: Our team will advise you in an expert way to locate what you need. The product that you will receive in any order will be exactly the one that you have approved and if this is not the case, we will collect it to review it and resolve any incident. We also offer the possibility to see a physical sample before placing the order (free of charge for regular customers).

Price: We do not forget that today the price is still one of the main decision factors, that is why at The USB Factory we have not stopped working for a single day on the constant improvement of our production and transport costs, which allow us to continue offering some highly competitive prices.

We have oriented our business to the generation of high volumes of operations, which allows us to reduce production costs and purchase by volume, have better conditions with collaborating factories and at the same time work with very tight margins, translating into competitive offers that they help us keep those high volumes that feed back into this system.

Deadline: We know better than anyone the importance of meeting deadlines and that is why we promise to deliver your order on the agreed date. If you need your order on a specific date, you just have to tell us and we will take care of managing everything, setting deadlines for approval when necessary in order to meet the required deadline.

We are experts in express productions so put us to the test! In the world of marketing we know that deadlines are often extremely tight, once a specific action has been defined and in these cases The USB Factory becomes the ideal travel companion thanks to the production capacity of our workshops.

Personalization: Before starting with the marking of your order, we will send you a sketch of how the personalization will be for your approval. We will retouch it as many times as necessary at no cost. In it we will reflect the colors/Pantones of printing, location of the marking and size, so that you can review it and give the final approval before starting to produce or mark.

We can send you a real photograph or even a physical sample of the first marked product if necessary. Our commitment is that you receive the personalized product as it has been approved in the design and if this is not the case, we will collect it for review and solution of any incident.

We have in our team great experts in screen printing, pad printing, laser engraving, embroidery, sublimation, vinyl transfer, circular printing, digital printing and other customization techniques currently available, to guarantee the best advice and results in each job.

Working with The USB Factory you will forget about suffering, we will be an extension of your own company, which will watch over and guarantee the agreements reached. Our main way of attracting new clients has always been “word of mouth” and we have only been able to achieve this by meeting our clients’ expectations in terms of service, knowledge and results.

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